This inspection took place on 30 September 2015 and was unannounced. At the last inspection on 5 March 2014 we found the service was meeting the regulations we looked at.
Beech Manor is a small care home which provides care and accommodation for up to eight adults with mental health needs. The service specialises in supporting people in the rehabilitation of their mental health to help them achieve greater independence in daily living. At the time of our inspection there were six people living in the home.
The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have a legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
People and relatives told us people were safe at Beech Manor. Staff knew how to protect people if they suspected they were at risk of abuse or harm. They had received training in safeguarding adults at risk and knew how and when to report their concerns if they suspected someone was at risk of abuse. The provider had a formal procedure in place for staff to follow to ensure concerns were reported to the appropriate person.
Risks to people’s health, safety and welfare were routinely assessed by senior staff. Plans and guidance was in place for staff to minimise identified risks to keep people safe from injury or harm in the home and community. Regular maintenance and service checks were carried out of the premises to ensure the environment and equipment was safe. Staff kept the home clean, tidy and free of hazards to reduce the risk of harm or injury to people.
There was an established and stable staff team at the home. Staffing levels were planned in advance and took account of the needs of people on a daily basis. The provider had carried out appropriate checks to ensure staff were suitable and fit to work at the home. Staff received relevant training to help them in their roles. Staff were supported by the senior staff team and had a good understanding and awareness of people’s needs and how these should be met. The way they supported people during the inspection was kind, caring, and respectful.
People were supported to keep healthy and well. Staff ensured people were able to promptly access healthcare services when this was needed. Medicines were stored safely, and people received their medicines as prescribed. People were encouraged to drink and eat sufficient amounts to reduce the risk to them of malnutrition and dehydration.
Support plans had been developed for each person using the service which reflected their specific needs and preferences for how they were cared for and supported. They gave guidance and informed staff on how people’s needs should be met. People were appropriately supported by staff to make decisions about their care and support needs. These were discussed and reviewed with them regularly.
People were encouraged to maintain relationships that were important to them. People were also supported to undertake activities and outings of their choosing. People said they felt comfortable raising any issues or concerns directly with staff. There were arrangements in place to deal with people's complaints, appropriately.
The senior staff team demonstrated good leadership. They sought people’s views about how the care and support they received could be improved. They ensured staff were clear about their duties and responsibilities to the people they cared for and accountable for how they were meeting their needs.
The provider and senior staff team carried out regular checks of key aspects of the service to monitor and assess the safety and quality of the service that people experienced. Staff took appropriate action to make changes and improvements when this was needed.
Staff had sufficient training in the Mental Health Act 1983 and the Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS) to understand when an application should be made and in how to submit one. DoLS provides a process to make sure that people are only deprived of their liberty in a safe and correct way, when it is in their best interests and there is no other way to look after them.