Kersley Eye Clinic

Updated 14 February 2022

Kersley Eye Clinic

42 Harley Street

London

W1G 9PR

The Kersley Eye Clinic in Harley Street London is a private clinic that provides Ophthalmic diagnosis and treatment to adults and children. Patients attending the clinic are attended to by Consultant Ophthalmic Surgeons. The clinic has been providing Ophthalmic diagnosis and treatment, including emergency eye services in Harley Street for over forty years. The service is registered to provide care and for patients for all ages.

Online services can be accessed from the service website:

https://kersleyeyeclinic.com/

The clinic is open Monday to Friday from 9am to 5pm. Appointments are booked in advance though there is capacity for same day appointments or consultations if needed. The clinic opens on one Saturday morning per month to offer access to patients who need to be seen at less busy times or based on needs.

How we inspected this service

• During the site visit, we spoke with the Registered Manager who is also the Lead Consultant at the service, and an operations practice manager.
• We looked at records related to patient assessments and the provision of care and treatment.
• Reviewed personnel files, service policies and procedures and other records concerned with running the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 14 February 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Kersley Eye Clinic on 18 January 2022 as part of our inspection programme.

The Kersley Eye Clinic in Harley Street London is a private clinic that provides Ophthalmic diagnosis and treatment to adults and children. Patients attending the clinic are attended to by Consultant Ophthalmic Surgeons.

This service is registered with CQC under the Health and Social Care Act 2008 to provide treatment of disease and disorder or injury and diagnostic and screening procedures.

One of the Consultants is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• There was an effective system in place for reporting and recording significant events.
• Risks to patients were always assessed and well managed, including those relating to medicines, safeguarding and recruitment checks.
• The clinic had policies and procedures to govern activity.
• The way the service was led and managed promoted the delivery of high-quality, person-centre care. There was a clear leadership structure and staff felt supported by management. The service proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the Duty of Candour.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care