22 October 2013
During a routine inspection
We saw the clinic was well furnished, clean and situated in appropriate surroundings and a comfortable environment.
We checked client records and saw before people received care or treatment they were asked for their consent and the provider acted in accordance with their wishes. We confirmed staff received training and support to deliver care and treatment safely to patients.
There were systems in place to identify, assess and manage risks to the health, safety and welfare of people used the service and others.
We saw there were information leaflets at the reception area and throughout the premises that encouraged people who used the service to make complaints, suggestions or concerns known.