22 November 2013
During a routine inspection
We found people were given appropriate information and were involved in making decisions about their care and treatment. People told us staff treated them with politeness and respect.
Staff spoken with said it was a good organisation to work for. They said they were well supported to do their job. All staff spoken with said they thought communication was effective and they were kept informed of people's care and support needs.
We saw appropriate checks were carried out before staff began work for the service.
We saw the provider had a complaints procedure in place. They made people aware of their right to complain if there was a concern with the service they received.