Updated 10 May 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
Two inspectors carried out the inspection.
Service and service type
MCD Care Limited Head Office provides care and support to people living in a ‘supported living’ setting, so they can live as independently as possible. There were three people living in the setting at the time of this inspection. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living. This inspection looked at people’s personal care and support.
The service had a manager registered with CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave a short period notice of the inspection. This was because it is a small service and we needed to be sure the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 28 March 2022 and ended on 4 April 2022. We visited the office location on 28 March.
What we did before inspection
We reviewed information we had received about the service since the last inspection. We used all this information to plan our inspection.
During the inspection
We spoke with all three people who used the service and three relatives about their experience of the care provided. We spoke with a local councillor who organised community activities.
We spoke with six members of staff including the registered manager and nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.
We spent time observing people’s care and support at different times and at different locations.
We reviewed a range of records. This included three people’s care records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We considered all the evidence collected during the inspection to inform our judgements in line with our assessment framework.