Updated 2 December 2019
TMB Manchester is located at 66-68 Bridge Street, Manchester, M3 2RJ. The service is a private travel clinic located in the city centre of Manchester. The service is a location for the provider TMB Trading Limited who has owned Nomad travel stores and clinics since October 2016. TMB Trading Limited manages ten travel clinics across England and Wales.
The service provides travel health advice and consultations, travel and non-travel vaccines, blood tests for antibody screening and travel medicines such as anti-malarial medicines to children and adults. The service also holds a licence to administer yellow fever vaccines.
The service operates on a Monday, Friday and Saturday from 9am to 6pm and Tuesdays from 9.45am to 7.15pm, Thursdays from 10.45am to 7.15pm and on public holidays if demand requires. The service employs four nurses and six store staff members (administrative/reception staff).
The service is registered with the CQC to provide the following regulated activities: diagnostic and screening procedures; transport services and treatment of disease, disorder or injury.
The inspection was carried out on 22 October 2019. Prior to the visit, we received some information from the lead nurse. During the visit we:
- Spoke with the nominated individual, who is also the clinical operations manager and a general practitioner (a nominated individual is a person who is registered with the CQC to supervise the management of the regulated activities and for ensuring the quality of the services provided).
- Reviewed policies, training records and equipment.
- Spoke with the nurses on duty, the store manager for the service and reception staff.
- Reviewed a sample of patient care and treatment records.
- Reviewed comment cards in which clients shared their views and experiences of the service and spoke with clients attending the clinic.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.