Dr George S. Kaye

Updated 8 May 2019

Dr Georges S Kaye offers private GP consultations for residents of the area and to people working or staying in London. The practice provides a full range of general private medical services including tests, prescriptions and referrals to both adults and children. The practice is open 8.30am to 5.30pm Monday to Friday. The practice estimates that it sees 50 patients a week.

Patient facilities are provided on the first floor of the building. However, the doctor can see patients on the ground floor when there are mobility concerns. The staff team include a lead doctor who owns the practice, a personal assistant, a practice manager and a receptionist coordinator.

The provider is registered with CQC to carry out regulated activities of Treatment of disease, disorder and injury and Diagnostic and screening.

We carried out this inspection on 12 March 2019. The inspection team comprised of a CQC inspector and a GP specialist advisor.

Before visiting, we reviewed a range of information we hold about the service and asked the practice to send us some information about the service which we also reviewed.

During our visit we:

• Spoke with the doctor, the practice manager and administration staff.

• Reviewed comment cards where patients had shared their views and experiences of the service in the days running up to the inspection.

• Reviewed documentary evidence relating to the service and inspected the facilities, equipment and security arrangements.

• We reviewed a number of patient records with the doctor. We needed to do this to understand how the service assessed and documented patients’ needs, consent and any treatment required.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to patient’s needs?

• Is it well-led?

These questions formed the framework for the areas we looked at during the inspection.

Updated 8 May 2019

We carried out an announced comprehensive inspection on 12 March 2019 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Dr Georges Kaye provides private GP consultations for residents of the area and to people working or staying in London.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of the provision of advice or treatment by, or under the supervision of, a medical practitioner, including the prescribing of medicines.

The owner is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Forty four patients provided feedback about the service. All the comments we received were positive about the service, for example describing the doctor as supportive and caring.

Our key findings were:

• The clinician was aware of current evidence based guidance and had the skills and knowledge to deliver effective care and treatment.

• The provider had systems in place to protect people from avoidable harm and abuse.

• The service had arrangements in place to respond to medical emergencies.

• There was a clear vision to provide a personalised, high quality service.

• The patient feedback we received indicated that patients were very satisfied with the service they received.

• Staff felt respected, supported and valued.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care