19 November 2020
During an inspection looking at part of the service
Beverley Parklands Care Home is a purpose-built care home which is registered to provide accommodation and personal care to a maximum of 90 older people, some of whom may be living with dementia. The home has four floors and accommodation was provided over three of these during the inspection. Each bedroom has en suite facilities. There were 67 people living at the home when we inspected.
People's experience of using this service and what we found
People said they enjoyed living at Beverley Parklands Care Home, they felt safe and well looked after. One person said, “I think it’s a brilliant place, the carers are very willing to help, they’ll do anything for you, I’m very happy here.”
Relatives said they were confident that staff provided care in a safe way, one said, “[Name of relative] is very positive about things. They are content and have a brilliant relationship with the carers. We know they are safe.”
Procedures were in place which safeguarded people from the potential risk of abuse. Staff understood the various types of abuse and knew who to report any concerns to.
Risks to people were assessed and control measures put in place to mitigate risks to people's safety. Some recording of people’s behaviours required strengthening. We made a recommendation about this.
Lessons were learnt from incidents and accidents.
People's medicines were administered safely, and records contained appropriate information.
Equipment and the environment were clean and there was sufficient cleaning taking place to keep people safe and prevent the spread of infections.
Staffing levels were safe. The provider's recruitment processes helped ensure only suitable staff were employed.
The registered manager had created a positive culture throughout the pandemic. The provider worked in partnership with other organisations to develop and continuously improve the service.
The staff team as a whole demonstrated a strong commitment to providing quality care and knew people well. This had resulted in positive outcomes for people and enhanced their health and wellbeing.
Quality assurance systems were in place and the registered manager looked at ways they could continuously improve the service people received. Recording in relation to low level incidents and when these required notifying to other agencies required strengthening. We made a recommendation about this.
For more details, please see the full report which is on the Care Quality Commission's (CQC) website at www.cqc.org.uk.
Rating at last inspection
The last rating for this service was outstanding (published 9 November 2018).
Why we inspected
This inspection was prompted in part due to our internal monitoring intelligence, which included a medication error. We undertook a focused inspection to review the key questions of safe and well-led only.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
The overall rating for the service remains outstanding. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Beverley Parklands Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.