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Blakehill Healthcare Bristol

Overall: Good read more about inspection ratings

Unit 16, Apex Court, Woodlands, Bradley Stoke, Bristol, BS32 4JT (01454) 612131

Provided and run by:
Blakehill Healthcare Limited

Important: This service was previously registered at a different address - see old profile

Report from 31 January 2024 assessment

On this page

Well-led

Good

Updated 20 March 2024

There were systems and processes in place to support the service in identifying areas for improvement and taking action to address them.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Shared direction and culture

Score: 3

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Capable, compassionate and inclusive leaders

Score: 3

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Freedom to speak up

Score: 3

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Workforce equality, diversity and inclusion

Score: 3

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Governance, management and sustainability

Score: 3

We discussed governance arrangements with managers of the service. They told us about some of the action they took when shortfalls in the service were identified. For example, when medicines errors were identified as a theme, action was taken to discuss this with staff and review the training in this area.

There were systems in place to monitor the performance of the service, though arrangements to address these concerns were not always fully effective at documenting the actions being taken. When concerns were identified, these were not always made part of an overall plan of action for the service. Spot checks were carried out, whereby a senior member of staff arrived unannounced at a care call to check on how care was being delivered. There was a system for recording and monitoring accidents and incidents and this gave opportunity to identify any themes or patterns.

Partnerships and communities

Score: 3

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Learning, improvement and innovation

Score: 3

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.