Updated 30 April 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: One inspector, a specialist nursing advisor and an expert by experience conducted the inspection. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
Regency Nursing Home is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The home had a manager registered with the Care Quality Commission (CQC). This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We inspected Regency Nursing Home on 2 and 3 April 2019. The inspection was unannounced.
What we did:
Prior to the inspection we reviewed all the information we held about the service including notifications received by the CQC. A notification is information about important events which the service is required to tell us about by law. We reviewed the provider information return. This is information we request on at least an annual basis about what the service does well and improvements they plan to make.
During the inspection we spoke with nine people, six relatives and three health professionals. We spoke with the registered manager, the nominated individual and six members of staff. We looked at the care records for five people and the medicine records for 10 people, four staff recruitment records; staff supervision and training records and records relating to the quality and management of the service.