Colne View

Updated 2 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 13 November 2020 and was announced.

Updated 2 December 2020

About the service: is a care home providing accommodation, personal care and nursing for up to 70 people. At the time of our inspection there were 66 people using the service.

People’s experience of using this service:

People received care from staff who knew them well. People told us staff were kind, caring in their approach and promoted their independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

There was a registered manager who had been in post since July 2018. People, their relative’s and staff were positive regarding the leadership of the service.

There were systems in place to monitor the quality and safety of the service provided, and to drive improvements where this was required. The service considered people's feedback and was continuously trying to improve the service.

We received mixed views regarding the availability of staff, but we found sufficient staff available during out inspection. The registered manager used a dependency assessment tool to keep staffing levels under review.

Staff and the management team completed a variety of checks. These included the monitoring of people at risk of choking, pressure care and those at risk of inadequate food and fluid intake. The management team agreed to review their approach to the planning of people’s oral and eye care needs and make necessary changes.

Staff had received training relevant to their roles and responsibilities.

The management team worked well to lead the staff team in their roles and ensure people

received a good service. People, their relatives and staff told us leadership of the service had improved, and the management were approachable and that their views were listened to.

There were safe storage and systems in place to ensure medicines were managed safely. We recommended further work was needed to ensure transdermal pain relief medicines were administered as prescribed.

People had access to a variety of nutritious meals and snacks. People’s weights were monitored and specialist advice sought to reduce the risk of malnutrition and swallowing difficulties.

Staff were aware of people's life history and preferences. They used this information to develop positive relationships and deliver person centred care.

Care plans contained explanations of the control measures for staff to follow to keep people safe. We recommended further work was needed to ensure robust planning for oral and eye care.

There was a varied range of social activities on offer. Staff encouraged people to participate in group and one to one activities of interest to the individual.

Rating at last inspection: At the last inspection the service was rated Good. (The last inspection report was published on 13 July 2016.)

Why we inspected: This was a planned inspection to check that this service remained Good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk