About the service:The service is in Codnor, Derbyshire.
The service provides accommodation, nursing and personal care to people with mental health needs who need support in living their lives.
Risk assessments were in place to protect people from risks to their health and welfare.
Staff recruitment checks were carried out to protect people from receiving personal care from unsuitable staff.
People said they were provided with safe personal care.
Staff had been trained in safeguarding (protecting people from abuse). Staff members understood their responsibilities to safeguard people and to contact relevant agencies if needed.
The manager was aware that certain incidents, if they occurred, needed to be reported to us, as legally required.
Staff had largely received training to ensure they had skills and knowledge to meet people's needs, and further specialist training was planned to be provided on people’s health conditions.
Staff members understood their responsibilities under the Mental Capacity Act 2005 (MCA) to allow, as much as possible, people to have effective choices about how they lived their lives. Staff were aware to ask people's consent when they provided personal care. Capacity assessments were in place to determine how best to support people who did not have capacity to decide aspects of their lifestyles. Staff were not aware of deprivation of liberty conditions.
People told us that staff were caring, kind and friendly. They said they had been involved in making decisions about how and what personal care was needed to meet their needs.
Care plans were personalised with important information about people’s preferences, likes and dislikes and personal history. This helped staff to ensure that people’s needs were fully met.
Staffing levels were not always sufficient to always provide people with timely care.
People were confident that any concerns they had would be properly followed up. They were satisfied with how the service was run. Staff members said they had been supported in their work by the manager.
Audits to measure that a quality service had been provided to people were carried out.
Staff worked in partnership with relatives so that people got the support they required from other agencies.
People were involved in the running of the service through residents meetings and surveys.
Rating at last inspection:
The service was rated Good at the last inspection. Our last report was published for the inspection of July 2016.
Why we inspected.
This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.
Follow up.
We will continue to monitor the service to ensure that people received safe, high quality care. Further inspections will be planned for future dates.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk