Ravenswood House

Updated 15 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 29 March 2021 and was announced.

Updated 15 April 2021

Ravenswood House is a residential care home providing care, support and accommodation for up to ten adults with learning disabilities. At the time of our inspection there were nine people living there.

The care service had been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our last inspection we rated the service Good. At this inspection we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Staff understood their responsibilities to keep people safe from harm. Risk assessments had been carried out and support plans provided clear guidance for staff. Safe recruitment processes were followed and there were enough staff on duty to meet people’s needs. Medicines were managed safely. Incidents and accidents were reported and reviewed to prevent a recurrence and identify any trends.

Staff had been trained to carry out their roles and had regular opportunities for one to one support from a line manager. People were supported to have enough to eat and drink.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Advocacy services were available for people to access.

People appeared relaxed around staff; they were smiling and laughing. Positive interactions between people and staff were seen. People were regularly asked for their feedback.

Care plans were person centred and included details of people’s preferences and choices. The accessible information standard had been met.

At the last inspection we recommended the provider sought guidance on implementing governance systems. At this inspection, we saw improvements had been made and formal quality assurance systems were now in place. Staff spoke highly of the registered manager. The provider’s values were embedded in the day to day support of people. There were strong links with the local community.

Further information is in the detailed findings below.