31 March 2022
During an inspection looking at part of the service
Beyond Support Ltd is a domiciliary care agency which provides personal care to people in their own homes. At the time of our inspection the service was providing the regulated activity personal care to 18 people. CQC only inspects the service being received by people provided with personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Risks associated with people’s care were assessed and staff understood their responsibilities to keep people safe. However, some care records required further information to provide staff with clearer guidance on how to support people safely.
Some people told us their call times could be better managed, stating they would like a smaller time frame of when to expect staff. People told us they felt safe and had confidence in the staff that supported them. Staff were recruited safely, and medicines were administered as prescribed, by staff trained in medicine management.
Management oversight of the service had improved since our last inspection. A range of quality monitoring systems and processes had been introduced. However, further time was needed for these to fully embed and ensure improvements made were sustained. The provider had a contingency plan in place, to minimise any risks to the service running safely in the event of, for example, adverse weather conditions. Staff felt supported by the management team.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 21 November 2019) and there was a breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve.
At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This inspection was carried out to follow up on action we told the provider to take at the last inspection.