23 February 2023
During an inspection looking at part of the service
Park View Road provides support to up to 10 people with learning disabilities and autistic people, at the time of our inspection, 8 people were living at the home. The building was a large single-story building with 9 bedrooms and a flat that consisted of a bedroom, bathroom and lounge/ kitchen, the flat was integral to the building, at the time of the inspection the flat was empty. Some rooms were en-suite, however not all. There was outside patio area and a drive with parking spaces.
People's experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support
Medicines were safely managed, and medicines records were accurately completed. Staff knew people well and we observed positive interactions. Improvements needed to be made to the environment people lived in, to ensure it was clean and well maintained. Inconsistencies in support records did not provide staff with sufficient guidance to safely support people.
Right Care
People and their families told us staff were kind and supported them well. Staff understood how to protect people from poor care and the risk of abuse, Staff were trained about how to recognise and report abuse and told us when they would report any concerns. We observed staff interacting with people in a kind and compassionate way. There was a lack of encouragement for people to be engaged in everyday living skills and activities such as cooking, cleaning and laundry tasks.
Right Culture:
Quality assurance processes had not identified all the concerns we identified during our inspection. People and staff were positive about the registered manager and stated that they were approachable and fair to all staff members, and new the people supported well. Some support planning did not always assist people to lead inclusive and empowered lives. Some of this was due to the environment. The registered manager understood further work was needed regarding the building and environment and shared renovation plans regarding this.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 21 November 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Park View Road on our website at www.cqc.org.uk.
We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. We found no evidence during this inspection that people were at risk of harm from this concern.
Recommendations
We have made 3 recommendations in relation to recruitment, person-centred care and daily records.