The Care Quality Commission
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  • GP practice

OHP - College Road Surgery

Overall: Good read more about inspection ratings

452 College Road, Kingstanding, Birmingham, West Midlands, B44 0HL (0121) 373 8842

Provided and run by:
Our Health Partnership

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

OHP-College Road Surgery a NHS GP practice which provides primary care services to patients in the Kingstanding area of Birmingham. The practice is rated as Good overall, with all key questions rated as good. We carried out an announced assessment of one quality statement, equity of access, under the key question Responsive at OHP-College Road Surgery on the 7 March 2024. We carried out the assessment as part of our work to understand how practices are working to try to meet peoples demands for access and to better understand the experiences of people who use services and providers. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement equity of access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. We found that the practice had organised services to meet patients’ needs, particularly those who were most likely to have difficulty accessing care. The practice used feedback and other information to monitor and improve access and had taken action. This was seen in relation to how easy it was for patients to contact the practice. However, improvements had not yet been consistently demonstrated in the National GP Patient Survey.

21 March 2019

During a routine inspection

We carried out an announced comprehensive inspection at OHP-Dr G Horton's Practice on 21 March 2019.

This practice was inspected in July 2016 under its previous provider registration, we rated the practice as good overall. This inspection was the first since the practice registered with the new provider Our Health Partnership (OHP). We have rated the practice as good overall.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall.

We rated the practice as good for providing safe, effective, caring,responsive and well led services because:

  • The practice had adequate systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence based guidelines.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care. The results of the national GP patient survey showed the practice was above the local and national averages in questions relating to confidence, trust and patients overall experience of the GP practice
  • The practice had responded to patient feedback to improve access.
  • There was strong and visible leadership which supported governance. Systems and processes were in place for learning, continuous improvement and innovation.

The areas where the provider should make improvements are:

  • Review the exception reporting rates for patients with Osteoporosis to ensure patients are exception reported appropriately.
  • Consider how to increase the uptake for immunisations and cancer screening and explore ways to improve cancer detection rates.
  • Continue to monitor patient satisfaction in relation to access and explore ways to improve.
  • Ensure systems are in place to capture all types of complaints so that themes and trends can be identified and acted on.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice