The Care Quality Commission
  • Doctor
  • GP practice

OHP-Yardley Wood Health Centre

Overall: Good read more about inspection ratings

401 Highfield Road, Birmingham, West Midlands, B14 4DU (0121) 430 9100

Provided and run by:
Our Health Partnership

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

OHP-Yardley Wood Health Centre is a NHS GP practice which provides primary care services to patients in Birmingham. The practice is rated as good overall, with all key questions rated as good, apart from Responsive, which is rated as requires improvement. We carried out an announced assessment of one quality statement, equity of access, under the key question Responsive at OHP-Yardley Wood Health Centre on the 12 March 2024. We carried out the assessment as part of our work to understand how practices are working to try to meet peoples demands for access and to better understand the experiences of people who use services and providers. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement equity of access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. We found that the practice had organised services to meet patients’ needs, particularly those who were most likely to have difficulty accessing care. The practice used feedback and other information to monitor and improve access. The practice had been proactive in taking action to improve access, particularly to how easy it was for patients to contact the practice, but this was not yet reflected consistently in the GP patient survey data or in all other sources of patient feedback.

30 October 2019

During a routine inspection

We carried out an announced comprehensive inspection at OHP-Yardley Wood Health Centre on 30 October 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and requires improvement for all population groups.

We rated the practice as good for providing safe, effective, caring, and well led services because:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Practice staff learned from incidents and complaints.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care. There was clear action taken in response to challenges faced and in supporting local priorities.

We rated the practice as requires improvement for providing responsive services and for all the population groups because:

  • People were not always able to access care and treatment in a timely way. Although, the practice was clearly able to evidence action they were taking to try and improve patient access results from the National GP Patient Survey were significantly lower than CCG and national averages. However, results from the practice’s own patient survey were starting to show an improved trajectory.
  • Issues relating to access impacted on all population groups.

Whilst we found no breaches of regulations, the provider should:

  • Consider undertaking a review of prescribing controlled medicines to identify any potential areas for improvement.
  • Continue to review action taken to improve uptake of cervical cancer screening.
  • Continue to review and monitor action taken to improve patient access to ensure the improved trajectory is maintained.
  • Review areas of administrative record keeping to support the service including: recording of all staff immunisations in line with recognised guidance; maintenance of cleaning records for all clinical equipment; improved recording of staff meetings to ensure they provide a comprehensive account for future reference and taking forward any actions.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care