Connect House

Ratings

• Overall

  Requires improvement

• Safe

  Good

• Effective

  Requires improvement

• Caring

  Good

• Responsive

  Requires improvement

• Well-led

  Good

Our view of the service

Connect House is a ‘care home’ providing personal care and support to older people and people living with dementia. At the time of the assessment, the service was supporting 69 people with their personal care needs. Connect House was last rated Requires Improvement (published 25 November 2019). The report was published following CQC’s old inspection approach using key lines of enquiry (KLOEs), prompts and ratings characteristics. This assessment has been completed following the Care Quality Commission (CQC) new approach to assessment; Single Assessment Framework (SAF). We carried out our on-site assessment on 15 May 2024. This was an unannounced assessment, which means the provider was not told an assessment was going to be starting beforehand. During this assessment we looked at 14 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Infection prevention and control; Medicines Optimisation; Assessing needs; Delivering evidence-based care and treatment; Consent to care; Kindness, compassion, and dignity; Independence, choice, and control; Responding to people’s immediate needs; Person-centred care; Governance, management and sustainability and Learning, improvement, and innovation. We assessed some but not all quality statements at this visit which means we use the ratings from the previous inspection to rate the key questions safe, effective, caring, responsive and well-led.

People's experience of this service

People told us they felt safe, and staff understood their needs well to keep them safe. We received mixed feedback from people regarding staffing levels. People told us that the home was always kept clean, and that staff supported them with their medicines safely. People told us they were treated kindly and with respect and were able to communicate their immediate needs. People told us they had not always been involved in decision making regarding their care and support. People were not always supported to ensure their social needs were met. People told us they had not been involved in their care plans or assessments. People were not able to explain how they were involved in assessing their care and support needs. Some people told us they did not always have a choice of the times for going to bed and getting up in the morning.