The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Pulse - Newcastle

14 Riverside Studios, Amethyst Road, Newcastle Upon Tyne, Tyne and Wear, NE4 7YL 0333 577 3014

Provided and run by:
Pulse Healthcare Limited

All Inspections

4, 22 October 2012

During a routine inspection

We inspected the agency office and spoke with three people who used the service. People who used the service said they were pleased with the care and support provided by the agency. Nothing was too much trouble for the staff who were always polite and cheerful. They also said they were kind and caring.

We found people were given appropriate information and were involved in making decisions about their care and treatment. People told us staff treated them with respect and courtesy. One person said, "They always ask me my opinion and explain what is happening."

People told us they were well cared for. One person said, "The care team are excellent, nothing is too much trouble." We found that care was planned and delivered in a way that ensured people's safety and welfare.

Staff received professional development and people told us staff were well trained. One person said, "I am totally satisfied with the care team, they do a very good job."

We saw the provider had systems in place to gather feedback from people, who used the service, and to regularly assess and monitor the quality of service people received.