Divine Care and Support Services

Divine Care and support services is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of the inspection there was one person using the service. We were able to carry out an inspection, but we could not rate the quality of the service as we had insufficient evidence as the provider was only carrying out a regulated activity for two months.

People’s experience of using this service and what we found

As the service was only operating for a short time this meant there was limited recorded information to assess the care provided to the person. When the care package started there was issues with missed calls, but this had been resolved by the registered manager.

At the time of the inspection the person was not supporting anyone with medicines. The provider had systems in place for assessing risks to people. Staff understood how to safeguard people from the risk of abuse.

The provider had quality assurance systems in place to monitor the quality and safety of the care provided however these had not been completed yet. The person was assessed prior to the care package starting. Staff were recruited safely. Recruitment procedures were robust.

Staff had access to appropriate personal protective equipment (PPE) to help prevent the spread of infection. People’s nutritional and hydration needs had been met. Staff understood how to support the person to remain independent.

Care plans detailed what was important to the person. The person’s communication needs were recorded. The provider had systems for handling complaints and responding to incidents and accidents which they said they would follow when complaints are made, or incidents occur.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 11 June 2018; however, it was dormant till 04 August 2021 and this is the first inspection. We were unable to rate this service as we did not have sufficient evidence.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Recommendations

We made a recommendation to the provider to review their medicines policy.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.