Bluewood Care Limited

Updated 24 July 2024

Date of assessment 06 August to 09 August 2024. Bluewood Care Ltd is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides support to older people and younger people with a range of needs. This includes people with physical disabilities. At the time of our assessment the service supported 3 people, some of those people received 24-hour care and support. The last rating for this service was inadequate (report published 06 November 2023). We identified 2 breaches of the regulations. Conditions were imposed on the provider’s registration which required them to provide us with monthly reports on the improvements they were making to meet the regulations. We undertook this assessment to check they had followed their action plan and to confirm they now met legal requirements. This service has been in Special Measures since 06 November 2023. The provider demonstrated improvements had been made. The service is no longer rated inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Updated 24 July 2024

Risks associated with people’s care were assessed and staff understood their responsibilities to keep people safe. However, some risk assessments lacked detailed guidance to inform staff how to support people safely. Care records did not inform staff, if a person had capacity to make their own decisions or not. Staff were recruited safely, and medicines were administered as prescribed, by staff trained in medicine management. Quality assurance systems and processes had improved since our last inspection, although further time was needed to fully embed to ensure they were sustained. Staff had received training for their roles; however, they did not always retain this knowledge or practice the skills taught. People spoke positively about the service and were confident that any concerns would be responded to promptly and resolved. Staff felt valued and supported by the management team and enjoyed working for the provider. People received personalised care from staff who knew them well and ensured their rights, dignity and independence were promoted. People were involved in planning and reviewing their care. Staff supported people in the least restrictive way possible and in their best interests. The staff team worked in partnership with other professionals to achieve good outcomes for people.