10 April 2019
During a routine inspection
People’s experience of using this service:
•People told us they felt safe and were happy with how staff supported them. Staff knew how to protect people from the risk of harm or abuse. Staff supported people in a way that reduced risks to people’s safety. There were enough staff to support people within their home. Where people needed support with their medicines safe arrangements were in place. Staff used protective clothing to protect people from infections.
• People were supported by staff who understood their needs and had support and training to meet their needs effectively. People’s consent to care was sought and they were supported to access healthcare professionals when needed. People had appropriate support to eat and drink and risks related to people’s dietary needs were known.
• People described staff as kind and caring, and there was an emphasis on protecting people’s dignity and promoting their independence.
• People had been actively involved in deciding their care and personal routines and staff supported them to undertake educational and social activities of interest. People were confident any complaints or issues they raised would be addressed.
• The provider carried out regular audits and checks on the service to ensure people received a quality service. People’s views were sought and reflected they were happy with the service.
Rating at last inspection: Good. Published 21 September 20160
Why we inspected: This was a planned inspection based on the rating at the last inspection.
Follow up: We will continue to monitor the service through intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk