About the service Helping Hands Richmond is a domiciliary care agency providing personal care to 20 people. The service provides support to older people and those with dementia.
People’s experience of using this service and what we found
People felt safe and that they were well cared for by the staff that visited them. Effective measures were in place for infection prevention and control. Any potential risks to people were reviewed, and the clinical team ensured there was clear guidance for staff.
Staff were recruited safely and received regular training and competency assessments. People were supported to access healthcare professionals when they needed to. Where people needed support with eating, drinking or meal preparation the service supported this.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff respected people’s diverse needs and treated them with privacy and dignity. People spoke highly of the care they received.
People received care that met their preferences and supported them to be independent where possible. Complaints were promptly responded to.
The service was well managed by a registered manager who took a person-centred approach. Staff worked together as a team and their development was encouraged by the provider. Quality assurances systems effectively monitored the running of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 16 November 2018)
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.