30 September 2013
During an inspection looking at part of the service
People's personal care records were accurate and fit for purpose. Staff records and other records relevant to the management of the services were accurate and fit for purpose.
People's personal care records were accurate and fit for purpose. Staff records and other records relevant to the management of the services were accurate and fit for purpose.
People's needs were assessed before they received a service. Information about people's needs and support required was available to care staff before they provided assistance. This helped to keep people safe.
We spoke with seven people or their relatives about the service. Although some people thought that they received care and support from too many different care staff they were still content with the service they receiving and felt that staff were knowledgeable and competent. Amongst their comments were: "The care staff are sociable and very nice," "They are excellent... we get the service as it has been agreed...they are flexible and will change the time for my relative to get to hospital appointments," "They are knowledgeable," and "They will always ask if I need help doing anything else."
Care staff had appropriate checks, supervision, training and support whilst providing a service and this helped to keep people safe. The provider had appropriate systems in place to ensure that the quality of the service could be measured.
Detailed information about people's care was not always easy to retrieve although information was stored securely.