30 July 2014
During an inspection looking at part of the service
At our inspection on 13 September 2013 we found the provider did not have suitable arrangements in place to ensure effective supervision of staff.
During this inspection we spoke with five staff members including a receptionist, dental nurses, the registered manager and a compliance manager.
We found the provider had taken steps to ensure that staff underwent effective supervision. Staff we spoke with told us they felt well supported in their role. Effective arrangements were in place to ensure staff completed training appropriate to their role and to facilitate continuing professional development (CPD). We found robust procedures were in place to ensure regular clinical audits were undertaken. Dentists were provided with written and verbal feedback to enable them to improve their clinical skills. The frequency of audit was adjusted for individual dentists in response to previous audit findings.