Tehy Care Group Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated with kindness. Their privacy and dignity was respected and the service was respectful of their wishes. This included supporting people to live as independently as possible. However, feedback regarding consistency of care was not always positive.

This service scored 55 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Relatives we spoke with told us staff treated their family members with kindness. A relative said, “Staff are caring and they leave the place clean.” Another relative told us, “Staff are respectful and kind. [Family member] would let me know if they were unkind.”

Staff told us they respected people’s privacy and dignity at all times. A staff member told us, “We close curtains, we treat people the way people should be treated. We cover the person whilst doing their personal care.” Another staff member said, “We knock on the door, close windows and doors, we ask for their consent and involve people in their care.”

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

As recorded in the staffing section not all relatives were happy with the timings of their calls or the consistency of staff supporting their family members which impacted on their choices. A relative told us their family member prepared for their support prior to the staff member arriving and if staff were late this upset their family member.

Staff were aware of people’s communication needs and told us where possible they supported people with independence choice and control. A staff member told us, “If we are working with someone, we encourage people to do what they can but I will still be there to help. I work with 1 client so I can build a positive relationship.” Another staff member said, “We encourage independence, for example, I put the toothpaste on the brush and the client picks it up.” Staff told us most people were able to communicate verbally but for 1 person they used other forms of communication. A staff member said, “When someone is nonverbal, I know they have consented by body language for example smiling or nodding.”

Feedback about the delivery of care from relatives was mixed. This meant we were not assured care was always provided in a way people wanted.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.