29 July 2013
During a routine inspection
We spoke with two people who received a service from the agency over the telephone. They spoke positively about their care workers and felt that they fully supported their care needs. Without exception, people said that all their care workers spoke with them in a kind and respectful way.
People we spoke with told us that their care was personalised to their needs. They said the care workers adapted very well when changes were made to the care they required. One person said, "I have a care plan that states what my needs are and it's regularly updated."
We spoke with four relatives of people that received care. They confirmed they had been involved in discussing and reviewing the care of their family member with a manager from the agency.
People told us that they felt safe when receiving care and if they had concerns they could speak with a family member, friend or somebody from the office.
Staff spoken with said they were properly supported to provide care to people who used the service.
The provider had an appropriate system in place for gathering and evaluating information about the quality of care the service provided.