2 December 2013
During a routine inspection
We saw evidence of a thorough care planning system, based on the assessed needs of people who used the service, and that were completed with the involvement of people who used the service. We also saw that care plans and risk assessments were informative and up to date. Staff were aware of their contents, which enabled them to deliver appropriate and safe care.
The provider had systems in place that ensured the safe receipt, storage, administration and recording of medicines.
Staff recruitment, induction and training systems were robust.
The service used a quality audit tool, which included regular feedback from people who used the service, and action plans, showing how the service intended to improve.