Updated 8 April 2022
We undertook a follow up focused of Specialist Dental Partners on 30 March 2022. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the provider was now meeting legal requirements.
We undertook a comprehensive inspection of the practice on 2 November 2021 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well-led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for the practice on our website www.cqc.org.uk.
When one or more of the five questions are not met, we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
As part of this inspection we asked:
• Is it well-led?
Our findings were:
We found this practice was providing well-led care in accordance with the relevant regulations. The provider had made enough improvements in relation to the regulatory breach we found at our previous inspection.
There were areas where the provider could make improvements. They should.
- Implement processes and systems for seeking and learning from patient feedback with a view to monitoring and improving the quality of the service.
Background
Specialist Dental Partners is based on Melbourne Science Park and provides private treatment to about 1700 patients. The dental team includes three dentists, one visiting orthodontist, two dental hygienists, two reception staff and five dental nurses. The practice has three treatment rooms.
The premises are accessible to wheelchair users and there is car parking available directly outside the building.
The practice is open Monday from 9.30am to 5.30pm, on Tuesday, Wednesday and Thursday from 9am to 5.30pm, and on Friday from 9am to 4pm.
During the inspection we spoke with the principal dentist and a nurse. We looked at records about how the service is managed.