16 November 2023
During an inspection looking at part of the service
Gleavewood Residential Care Home is a ‘care home’. The service is registered to accommodate up to 32 people. At the time of the inspection 26 people were living at the service some of whom were living with dementia.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People told us they felt safe and their relatives also found the service safe and well managed.
Risks to people's health, safety and well-being were effectively managed. Medicines were administered safely. The provider had effective infection prevention and control systems in place.
The provider had recruitment processes in place to ensure suitable staff were employed. People told us they felt safe when receiving support from staff. Staff were well trained in safeguarding and understood how to protect people from poor care and abuse.
Care plans had been reviewed regularly to ensure they were accurate. People and staff spoke positively about the management of the service who they felt were approachable, and always listened to their views. Systems to monitor the quality and safety of the service were in place and were well managed. The provider was open to improvement and listened and acted on feedback.
Rating at last inspection
The last rating for this service was rated good (published 06/04/2018)
Why we inspected
This inspection was prompted by a review of the information we held about this service. We undertook a focused inspection to review the key questions of safe and well-led only. For those key question not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Gleavewood Residential Care Home on our website at www.cqc.org.uk
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.