APDA Homecare c/o Daycare and Development Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported by staff who were patient, caring and attentive. Feedback indicated people were treated with kindness and respect. Staff had established positive and caring relationships with people they supported and their family members which helped them deliver person centred care and meet their individual needs. Staff knew people's routines and over time had got to know things people liked.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported to make choices about their care. They, and their families were consulted when care plans were created and assessed. People were offered choices by staff. A family member told us, “The care workers are very good, kind, and patient.” Another family member said, “[My relative] feels relaxed with the regular care worker.” Another family member said, “[The carer] helps [my relative] kindly. [My relative] does not like anyone else and doesn’t do anything with anybody else.”

Staff had established positive and caring relationships with people they supported and their family members. This helped them deliver person centred care and meet people’s individual needs. Staff knew people's routines and what they liked. Staff promoted people’s independence and encouraged them to do as much as possible for themselves.

People and care staff were matched together based on their personality, interests and cultural needs. People’s independence levels were documented in their care plans so staff knew what they needed assistance with and how to support them appropriately. People received care and support that was personalised and responsive to their individual needs and their care plans were kept under review to ensure staff continued to meet their changing needs.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.