• Hospital
  • Independent hospital

Prime Health Diagnostics

Overall: Good read more about inspection ratings

Unit 10 and 11 Horizon Business Village, 1 Brooklands Road, Weybridge, Surrey, KT13 0TJ (01932) 504999

Provided and run by:
Prime Health Diagnostics Ltd

Latest inspection summary

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Background to this inspection

Updated 19 March 2019

Prime Health Diagnostics Ltd opened in June 2012, and provides diagnostic healthcare services in a five to ten-mile radius around Weybridge, Surrey. The diagnostic imaging service, delivered 3T Magnetic resonance imaging (MRI), digital x-ray and ultrasound services. The main service provided by this service was diagnostic screening, however, it also provided a GP service and a range of other health therapies. We did not inspect the GP service as part of this inspection.

The provider is registered for the following activities:

  • Diagnostic and screening procedures
  • Treatment of disease, disorder or injury.

The same CQC registered manager has been in place since the service was registered in 2012.

We last inspected this location in January 2013. Our inspection found the provider compliant with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010.

Overall inspection

Good

Updated 19 March 2019

Prime Health Diagnostics Ltd opened in June 2012 and provides diagnostic healthcare services in a five to ten-mile radius around Weybridge, Surrey. The diagnostic imaging service, delivered 3T Magnetic resonance imaging (MRI), Digital X-ray and Ultrasound services. The provider is subcontracted by a local private hospital to facilitate a choose & book NHS contract.

The main service provided was diagnostic screening however, it also provided a GP and a wide range of other health therapies. We did not inspect the GP service as part of this inspection. Most of the MRI referrals are for musculoskeletal (MSK) imaging but also have a smaller number of neurological, urological and prostate referrals throughout the year. The x-ray and ultrasound services are mainly musculoskeletal (MSK) orientated, but also include other specialities.

We last inspected this location in January 2013. Our inspection found the provider compliant with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010

We inspected this service using our comprehensive inspection methodology. We carried out the unannounced inspection on 9th October 2018.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

Diagnostic imaging

Good

Updated 19 March 2019

The service provided safe treatment to patients. There were sufficient numbers of staff to meet the needs of the service and we found the risk associated with the spread of infection was well controlled.

Policies and procedures reflected best practice and national guidance.

Patients were cared for by kind professional staff. Patients’ feedback was consistently positive and proactively sought to improve the service.

Information on service fees was freely available to patients.

The service delivered, took account of the needs of the local community. Patients’ individual needs and preferences were central to the planning and delivery of services.

The services were tailored to meet the needs of individual people and were delivered in a way to ensure flexibility, choice and continuity of care.

The service was flexible, provided choice and ensured continuity of care by ensuring reports were available within twenty-four hours, or immediately in the event of a finding requiring urgent treatment. 

We found effective risk management and governance systems. These took account of, and provided oversight of the risks and quality of services.

There was a clear leadership structure and team that provided good support for staff.

The culture of the service was cohesive, proactive and held patients at the centre of the service. Staff felt valued by the leadership team, and were proud to work in the service.