Updated 1 February 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by one inspector.
Service and service type:
Brentwood is a domiciliary care service and is registered to provide personal care to people in their own homes.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the registered manager 48 hours’ notice of the inspection. This was because the service is a domiciliary care service and we needed to be sure that someone would be at the office to meet with us.
Inspection site visit activity started on 9 January 2019 and ended on 15 January 2019. It included making telephone calls to people who used the service and contact with staff and professionals via telephone and email to gather their feedback. We visited the office location on 9 January 2019 to see the registered manager and review care records and policies and procedures.
What we did:
We reviewed information we had received about the service since they were registered with us in October 2017 such as notifications required by law. As this was the service’s first inspection, we had very limited information about the service.
We spoke with two relatives of people receiving the service. We also spoke with one care staff and the registered manager, who was also the owner. We received information from a health professional.
We viewed a range of records including three people’s care plans, their medicine charts and daily notes. We looked at three staff member’s recruitment files and records relating to the management of the service and complaints and compliments that the service had received.
The registered manager sent us information we requested after the inspection and this included evidence of continued learning and development and confirmation that all gaps in staff member’s employment had been accounted for.