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Proxy Care Personnel

Overall: Good read more about inspection ratings

101 Paramount House, Delta Way, Egham, TW20 8RX (020) 8004 5210

Provided and run by:
Proxy Care Personnel Limited

Latest inspection summary

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Background to this inspection

Updated 1 February 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector.

Service and service type:

Brentwood is a domiciliary care service and is registered to provide personal care to people in their own homes.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the registered manager 48 hours’ notice of the inspection. This was because the service is a domiciliary care service and we needed to be sure that someone would be at the office to meet with us.

Inspection site visit activity started on 9 January 2019 and ended on 15 January 2019. It included making telephone calls to people who used the service and contact with staff and professionals via telephone and email to gather their feedback. We visited the office location on 9 January 2019 to see the registered manager and review care records and policies and procedures.

What we did:

We reviewed information we had received about the service since they were registered with us in October 2017 such as notifications required by law. As this was the service’s first inspection, we had very limited information about the service.

We spoke with two relatives of people receiving the service. We also spoke with one care staff and the registered manager, who was also the owner. We received information from a health professional.

We viewed a range of records including three people’s care plans, their medicine charts and daily notes. We looked at three staff member’s recruitment files and records relating to the management of the service and complaints and compliments that the service had received.

The registered manager sent us information we requested after the inspection and this included evidence of continued learning and development and confirmation that all gaps in staff member’s employment had been accounted for.

Overall inspection

Good

Updated 1 February 2019

About the service:

Brentwood is a domiciliary care agency providing personal care to people in their own homes. At the time of the inspection, five people were using the service.

People’s experience of using this service:

People received a service which was personalised and met their needs. The care provided enabled them to remain as independent as possible and to live in their own homes.

People were cared for by a consistent team of staff who were skilled and competent in providing care and support. Staff and the registered manager showed a genuine interest and passion to deliver personalised care based on people's likes, wishes and preferences.

Support was planned and delivered in a structured way to ensure people's safety and wellbeing. Staff had access to up to date information about how to support people and communication with health and social care professionals was effective in ensuring people received joined up care.

Systems were in place to audit the quality and delivery of care to people. The service was well led by an established registered manager.

Why we inspected:

This was the service’s first inspection and rating and was comprehensive. The service was Good in all five key questions with an overall rating of Good.

Follow up:

We will continue to monitor the service through the information we receive.