The Care Quality Commission
  • Doctor
  • GP practice

OHP-Victoria Road Surgery

Overall: Good read more about inspection ratings

21 Victoria Road, Acocks Green, Birmingham, West Midlands, B27 7XZ (0121) 706 1129

Provided and run by:
Our Health Partnership

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

OHP-Victoria Road Surgery is a NHS GP practice which provides primary care services to patients in the Acocks Green area of Birmingham. The practice is rated as good overall, and for all key questions. We carried out an announced assessment of one quality statement, equity of access, under the key question Responsive at OHP-Victoria Road Surgery on the 12 March 2024. We carried out the assessment as part of our work to understand how practices are working to try to meet peoples demands for access and to better understand the experiences of people who use services and providers. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, within this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement equity of access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. We found that the practice had organised services to meet patients’ needs, particularly those who were most likely to have difficulty accessing care. The practice used feedback and other information to monitor and improve access. The practice had taken action to improve access, however there had been a recent decline in GP patient survey data feedback in relation to access, which leaders felt had coincided with the retirement of a long-standing well-respected GP who knew the patients well.

3 January 2019

During a routine inspection

We carried out an announced comprehensive inspection at OHP – Victoria Road Surgery on 8 January 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice demonstrated that systems were in place to ensure that patients were appropriately safeguarded. They further demonstrated that safety systems were in place to manage risk throughout the practice.
  • Quality outlook framework (QoF) performance was higher than local and national averages in many areas, together with lower than average overall exception reporting. This included areas relating to the care of patients with long term conditions, childhood immunisations and cancer screening.
  • Patient feedback we reviewed relating to their involvement in care and treatment was higher than local and national averages.
  • The practice demonstrated that patients were satisfied with access to care and treatment.
  • The practice showed leadership and appropriate governance in relation to succession planning and development of training facilities for medical students.

Whilst we found no breaches of regulations, the provider should:

  • Review the management of staff training records to ensure they are maintained in a comprehensive format.
  • Review risk relating to all areas accessed by patients, to ensure that control measures are always operating as intended.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice