Burrswood Care Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Burrswood Care Home is a nursing home providing nursing or personal care and the treatment of disease, disorder and injury for up to 125 people. The service provides support to adults over 65 years old, people living with dementia and people living with physical disabilities. At the time of our assessment, there were 45 people living at the home. We completed this assessment between 11 April and 2 May 2024. We visited the home on 11, 16 and 23 April 2024. We assessed all key questions and quality statements. Since the last inspection, the service had improved. There had been positive changes to the leadership and management across the home. There was a stable management team who had built positive relationships with staff, people living at the home and their families. The whole culture of the home had changed which had contributed to positive outcomes for people and improvements in the governance processes meant any area's for improvement were continually identified. We saw there was further improvements to be made to ensure staff were documenting care interventions. This was actioned immediately following our visit. The safe management of medicines had significantly improved. We identified further improvements and these were actioned straight away. People felt safe and well-cared for. People and their relatives told us staff were kind and caring and knew them well. Staff and the management were committed to improving, embedding and sustain the improvements across the home.

People's experience of this service

People and their families spoke positively about the home and the staff team. When asked about the best part of living at Burrswood Care Home, comments included, "The staff mainly."; "The atmosphere they create (staff), nice, jolly and proactive"; and "The family aspect. They (staff) are my new family." People and their relatives told us the home was well managed and the new management team had been integral to the improvements to the care, staffing and culture. The management team were visible and responsive and from our observations, knew people well. Relative's told us, "The new manager has made a difference to the home. Things have improved on communication and transparency."; and "I think they have had a few managers but the new one seems to be putting in a shift and is following the brief to turn things around. He is very visible and knows everyone by name." People felt safe living at the home and knew who they could raise any concerns they had with. Relatives were confident to raise any concerns they had and felt they would provided with outcomes. People and relatives told us risks were well managed and they were always informed of any incidents such as falls or changes in people's health. People told us they were involved in discussions about their care, independence was promoted and choice was respected. One person told us, "I get up and go to bed by myself and I can go out into town on my own using my bus pass." Everyone told us staff were kind and caring and our own observations confirmed this. People were supported to remain connected to their faith and a relative told us, "[Name] is Roman Catholic. We were able to bring in the priest to give [Name] prayers for sick." People were also supported to attend the local church.