About the service The Knole is a residential care home providing personal care to up to 15 people in one adapted building. At the time of our inspection there were 15 people using the service.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support: We received mixed feedback from professionals about the assessment and management of risk for people with more complex and profound needs. We found the provider had measures in place to mitigate risk and ensure, where appropriate, lessons were learned, and action was taken.
The environment did not meet the principles of Right support, right care, right culture as there were more than 6 people living in one communal home. However, despite the large environment, consideration had been given to the principles and people’s care and support was provided in a safe and clean environment with consideration to their sensory and physical needs.
People were supported to take part in activities and gain voluntary and paid employment.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported to take their medicines in accordance with their individual needs and preferences.
We received mixed feedback from staff about staffing levels within the home on a weekend. The registered manager provided examples of how staffing levels including skills and numbers had been adjusted in accordance with people’s needs. This remains an area for improvement.
Right Care: Staff actively promoted equality and diversity in their support to people. They understood people’s cultural needs and were able to provide culturally appropriate care.
Right Culture: We received mixed feedback from staff about the culture of the home. Some staff told us they did not feel respected, supported and valued by the management team. Measures were in place to make the necessary improvements and an agreed timeline for improvements had been implemented.
Quality assurance processes included a variety of audits. The registered manager had an oversight of the service, but more time was needed to make the necessary improvements in relation to the staff and professional feedback.
People received good quality care, support and treatment from trained staff who were able to meet their needs.
The registered manager regularly evaluated the quality of support given, involving the person, their families and other professionals as appropriate.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 23 October 2019).
Why we inspected
We received concerns in relation to the management of safeguarding concerns, staff skill, training and staffing. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
We found no evidence during this inspection that people were at risk of harm from these concerns.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
The overall rating for the service has remained good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Knole on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.