Park View

Park View is an extra care housing service supporting people with a range of conditions. People using the service lived in a single house in multi-occupation shared by eight individuals at the time of our inspection.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support:

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The registered manager retained good oversight and ensured staff were trained to manage people’s medicines safely. The registered manager ensured staffing levels consistently met people’s needs and gave each person the time and support they required. One person said, "It’s safe here. The staff understand how important that is to us."

Right Care:

The registered manager and staff developed care plans with individuals in a person-centred approach to achieving their goals. People told us they were consulted about their care and staff excelled at supporting them. Support planning put people at the centre of their care because it focused on optimising their skills and independence, as well as making risky decisions safely. One person said, "Oh I love it here, the staff go way above and beyond to make sure we are happy and safe. They keep you going and always have a smile."

Right Culture:

The registered manager created a calm, open and inclusive ethos for people to live in. People confirmed the management team engaged with them in the ongoing improvement of the home. One person stated, “We have lots of meetings to check we have everything we need. They ask us what we want to do, whether we want to get involved in the cooking and what we want to eat.” There was good use of positive language and staff engaged with people in a respectful, non-patronising manner. A staff member explained, “We get to really know them. Some people can’t communicate in the usual ways, so we adapt to show we are listening.”

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 21 October 2017).

Why we inspected

This was a planned inspection based on the service’s registration date.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Park View is a service run by a Christian charity working with people who are risk of offending, or who have offended. The service aims to provide assistance and support for people so they can lead crime-free lives and become contributors to society. Support is provided on a 24-hour basis. The support provided is planned to assist people to increase their daily living skills so they can move on to independent accommodation.

At the last inspection in August 2014 the service was rated Good. At this inspection we found the service remained good.

People told us they had agreed the level of support they required to help them achieve their goals. Care records we viewed confirmed this. Staff were able to explain the support individuals required and the way in which they supported people who used the service.

Detailed risk assessments were in place to ensure risks were identified and minimised. Staff were knowledgeable of these and people who used the service told us they felt safe. Management plans detailed the actions required by staff to minimise identified risk.

Medicines were managed safely. Staff responsible for supporting people with their medicines had received training to ensure they had the competency and skills required.

We found people had access to healthcare professionals and their healthcare needs were met. People told us they were supported to access further healthcare advice if this was appropriate and they were happy with the care and support provided at Park View.

People who lived at Park View told us they were able to plan their own menus. We found people were able to access the kitchen to prepare their own meals if they wished to do so. Those that did not wish to do so were provided with a choice of meals.

The registered manager completed a range of audits to identify where improvements were required in the quality of the service provided. Staff told us they were informed of the outcomes of these. We found people who received support were empowered to raise their views on the service at Park View. Meetings and surveys took place to enable people to give feedback to the management team.

There was a complaints procedure which was known to people who used the service. People told us they had no complaints, but they were confident the registered manager would respond to any complaints made.

Recruitment checks were carried out to ensure suitable people were employed to work at the service. People spoke highly of the staff employed to support them. They told us they had no concerns with the staffing at the service and they considered staff to be helpful and caring.

People who lived at Park View told us they were encouraged to participate in activities that were important to them. People spoke positively of the way in which their individual areas of interest were supported.

The registered manager demonstrated their understanding of the Mental Capacity Act 2005. Staff were able to give examples of how they supported people to make decisions.

During our inspection we looked at care and staff recruitment records. We did this to confirm people were being well supported. We also wanted to ensure staff members had been recruited safely to protect the people they support. We spoke with people being supported by the service. They told us they were happy with the service they were receiving. They said the staff members were polite and very professional when undertaking their work. One person said, “The staff are really helping me to get my life back on track. They are supporting me to pursue educational and recreational opportunities. I feel really good about myself at the moment”. Another person said, “I have no concerns or issues with the service. The staff have been there for me when I have needed them. I find them very approachable and easy to talk to”.