Archived: The Surgery Lamberhurst

Updated 5 November 2018

• The registered provider is Dr Innes Cameron.

• The Surgery Lamberhurst is located at The Surgery, The Down, Lamberhurst, Tunbridge Wells, Kent, TN3 8EX.

• The practice has a general medical services contract with NHS England for delivering primary care services to the local community.

• The practice website address is

• The Surgery Lamberhurst has a registered patient population of 2, 615 patients. The practice is in an area with a much lower than average deprivation score. The practice is in a rural location and considerable numbers of patients aged 65 years or over are registered with them.

• There are arrangements with other providers (such as IC24) to deliver services to patients outside of the practice’s working hours.

• The practice was able to offer dispensing services to those patients on the practice list who lived more than one mile (1.6km) from their nearest pharmacy.

• The practice staff consists of a principle GP (male) who is supported by two salaried GPs (female), a practice manager, an assistant practice manager/dispenser (female), two dispensers (female) and a practice nurse (female), as well as reception and administration staff.

• The Surgery Lamberhurst is registered with the Care Quality Commission to deliver the following regulated activities: diagnostic and screening procedures; family planning; maternity and midwifery services; surgical procedures; treatment of disease, disorder or injury.

Updated 5 November 2018

This practice is rated as Good overall.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at The Surgery Lamberhurst on 2 October 2018, under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Continue with their plan to obtain disclosure and barring checks for all non clinical staff.
• Continue to monitor and ensure the safety of the transportation of liquid nitrogen in line with manufacturers guidelines.
• Continue to improve the number of patients identified as carers, to ensure they receive appropriate support.
• Continue with their plan to establish a new patient participation group.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 5 November 2018

Updated 5 November 2018

Updated 5 November 2018

Updated 5 November 2018

Updated 5 November 2018

Updated 5 November 2018