Dental Arts - Harrogate Also known as Ace Denta Ltd

Judgements

• Safe

  Not all regulations met

• Effective

  Not all regulations met

• Caring

  Regulations met

• Responsive

  Regulations met

• Well-led

  Not all regulations met

Our view of the service

We carried out this on-site, announced assessment on 24 July 2024. We found the practice had not met all regulations. The practice did not have systems to manage risks. Recruitment procedures did not reflect current legislation. Medicines and prescriptions were not managed in line with current guidance. Leadership was ineffective and there was no culture of continuous improvement. However, infection control procedures followed published guidance and patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Dental Arts is in Harrogate and provides private dental care and treatment for adults and children. At the time of our assessment, the dental team included 2 dentists, 1 dental nurse, and a visiting dentist who attends occasionally to place dental implants. The practice had 2 treatment rooms. During the assessment we spoke with 1 dentist and 2 dental nurses. The provider was not complying with all of the regulations. Full details of the regulations the provider was not meeting are within the quality statement section of the report. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded. We have served the provider with a warning notice in response to the concerns found at this assessment.

People's experience of this service

Two weeks before our visit, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 2 patients. The feedback was 100% positive. Comments included visits being a “pleasant experience”, with “friendly”, “accommodating” and “professional” staff. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback. Patients commented positively about the standards of cleanliness. While the patient feedback expressed that they were generally happy with their care, our assessment found elements of care did not meet the expected standards .