Leycester House Residential Care Home

Updated 3 January 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 5, 12 and 21 November 2018 and was unannounced. On the first day of the inspection we found there was an outbreak of diarrhoea and vomiting and therefore, we returned when the home was open to admissions and clear of the infection.

There was one adult social care inspector and an expert by experience who inspected the home. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

We gathered and reviewed as much information as possible prior to the inspection for example from notifications of events within the service, the last provider information return sent to us which is a document we requested to be completed to provide us with important information about the service.

As part of this inspection we spoke with seven people using the service, four relatives/visitors, nine staff, three care plans one of which we undertook a case track which involves reviewing all their care records, we observed a medicines administration round and observed a lunch time dining experience. We spoke with two healthcare professionals as part of the inspection.

Updated 3 January 2019

Leycester House Residential Care Home is registered for up to 40 people. There are two floors and a passenger lift. There are gardens at the rear and a sheltered seating area at the front of the home. It is set within a housing residential area with shops nearby. The service were not registered to deliver nursing care.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Staff were observed treating people with dignity, compassion and respect. People were being treated as individuals and were being supported in a person centred way.

Healthcare professionals were seen within the home providing therapy and interventions. This meant people were being supported to access healthcare when they needed it. Care plans we viewed evidenced this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s views were being sought and staff were seen stopping to talk to people when they needed reassurance. Activities were taking place within the home.

There was strong leadership at the home and systems were in place with quality checks being undertaken to always seek continuous improvements.

There were enough staff to deliver care for people when they needed it. Staff were seen spending time talking with people. People told us they felt safe living at the home.

Staff understood what their responsibilities were in relation to safeguarding people from abuse and the different types of abuse. We observed staff interacting with people in a kind and compassionate manner.

People were being provided with a balanced diet and their nutritional needs were being met. People were provided with a choice of drinks and food.

Prescribed medicines were being administered safely and medicines were being managed appropriately within the home.

Risks were being identified, recorded and reviewed as seen in care plans. The provider improved how they managed those risks during our inspection and demonstrated a commitment for continuous improvements.

Further information is in the detailed findings below.