Westhaven Care Home

Updated 28 June 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 26 May 2022 and was announced. We gave the service three hours’ notice of the inspection.

Updated 28 June 2022

About the service

Westhaven care home is a care home providing nursing and personal care for up to 52 people. At the time of the inspection there were 45 people living in the home, some of whom were living with dementia. The home is based over three floors with lift access to all floors.

People’s experience of using this service and what we found

People told us staff were, “Wonderful”, “Kind” and “Like friends.” Staff had developed meaningful relationships and knew the people they supported well, including their individual preferences regarding their care. People’s independence, dignity and privacy were promoted and protected by staff.

People told us they felt safe living in the home. There were sufficient numbers of safely recruited staff available to support people. The environment was safely maintained and risks to people had been assessed and mitigated. When necessary, referrals had been made to the local safeguarding team appropriately.

People’s consent to their care was sought and recorded in line with the principles of the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s needs had been assessed and they were supported to access relevant healthcare services when needed, to meet their needs. People’s specialist dietary needs and preferences were known and met by staff.

Detailed and individualised care plans were in place to inform staff how best to meet people’s diverse needs. A range of activities were available to people, both within the home and in the local community. Staff were aware how best to communicate with people to ensure they were able to engage and have their views heard effectively. A system was in place to manage complaints and people were aware of this. Staff had been trained to provide holistic end of life care and people’s lives were celebrated.

Systems were in place to monitor the quality and safety of the service. When necessary, actions were taken to improve the service. The registered manager was aware of their responsibilities and strived to ensure good quality care was provided to people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 20 October 2018). We identified breaches of Regulations 12 (Safe care and treatment) and 17 (Good governance) at the last inspection. The provider completed an action plan to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.