We previously carried out an announced comprehensive inspection at Galleries Medical Practice on 22 January 2019. Overall the practice was rated as Good. The domains of safe, effective, caring and well-led were rated as good and the domain responsive was rated as requires improvement.
We carried out an announced focused inspection on 21 February 2020 following our annual review of the information available to us. We focused our inspection on the following key questions:
- Is the practice effective?
- Is the practice caring?
- Is the practice responsive?
- Is the practice well-led?
Because of the assurance received from our review of information we carried forward the ratings for the following key questions:
- Is the practice safe? – (Good- January 2019)
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
The areas where the provider should make improvements are:
- Continue to monitor the practice appointment system and patient feedback regarding the this.
- Continue to promote and recruit members to a practice patient participation group.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care