Enterprise Health Care

Updated 25 July 2019

We carried out an announced comprehensive inspection at Enterprise Health Care, Peek House, 20 Eastcheap, London, EC3M 1EB under section 60 of the Health and Social Care Act, 2008 as part of our regulatory function.

Enterprise Health Care (also known as London Dermatology Clinic) is a private service providing general dermatology consultations and treatments. It also conducts minor cosmetic treatments to day-clients using a range of non-invasive or minimally invasive procedures. It provides services for adults and for children aged four and over.

The registered manager is a qualified GP with a special interest in dermatology, who shares the day-to-day management of the service with a director of the service who is a qualified pharmacist. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

We received feedback about the service through comment cards from 12 patients. They told us staff were professional, efficient and knowledgeable and that they were treated with kindness and respect.

Updated 25 July 2019

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Enterprise Health Care as part of our inspection programme.

At this inspection we found:

• The service had effective systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• There was a strong focus on continuous innovation and improvement within the service.

Although there were no breaches of regulations found, there were areas where the provider should make improvements:

• Establish a system for systematically checking parental responsibility for children attending the clinic.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care