About the service The Paddock provides personal care support and practical assistance to people with a mental health condition, physical disability, sensory impairment, dementia and older people who live in self-contained flats owned by Methodist Homes. The service has 26 flats and can provide personal care support to up to 26 people. At the time of the inspection, five people were receiving personal care support.
People’s experience of using this service and what we found
People told us they liked their flats and felt safe living at the service. People received care at their preferred and agreed time. People were supported by staff who knew how to safeguard them from the risk of harm, abuse and neglect. People received safe medicines support. They were supported by suitable and sufficient staff. People were protected from the risk of the spread of infection.
People's needs were assessed before they moved to the service and started receiving care. People were supported to live healthier lives and access ongoing healthcare services. People told us their needs were met by staff who felt supported and received appropriate and regular training and supervision.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us staff were caring and treated them with dignity and respect. People were supported by staff who treated them as individuals and supported them without discrimination. People's care needs in relation to most of their protected characteristics were recorded and met. People were encouraged and assisted to maintain their independence as much as possible.
People told us they received care that met their personal needs. People were supported by staff who knew their wishes, likes and dislikes. People and relatives were encouraged to raise concerns and told us they knew how to make a complaint.
People, relatives and staff told us they found the management approachable. The provider had systems in place to ensure the safety and quality of the service.
People and staff were asked for their feedback to improve care. However, the provider did not proactively engage relatives to seek their feedback. We have made a recommendation about engaging and involving relatives to drive improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update:
The last rating for this service was requires improvement (published 13 September 2018) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.