Dominion Centre

Updated 7 April 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was conducted by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The registered manager had left the service. A new manager started work at the Dominion Centre in December 2019 and was in the process of applying to be registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

We visited the office location on 10 March 2020.

What we did before the inspection

We looked at all the information we held about the service, including the last inspection report and an action plan the provider had sent us following this.

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

During the inspection

We asked people using the service and the staff who supported them to give us their feedback about the service. We looked at the care records for both people using the service, records of staff recruitment, training and support and other records used by the provider for monitoring the quality of the service.

Updated 7 April 2020

About the service

Dominion Centre (also known as Asha) is part of The Asian Health Agency (TAHA), a charity providing health and social care support for people from Asian communities. We inspected the Dominion Centre which is part of the organisation which provides care and support to people living in their own homes.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection, two people were receiving this support.

People’s experience of using this service and what we found

People using the service and their families were happy with the agency. They were supported by the same regular carers, who they knew well and liked. People's care had been planned for and they were involved in planning this.

There was an emphasis on supporting people to stay as independent as they could and encouraging them to do things for themselves. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Risks to people's safety and wellbeing had been planned for and they were kept safe by staff and the systems at the service. No one was receiving support with their medicines at the time of our inspection. The staff had information about how to support people to move safely and the equipment they needed to do this.

Care plans included personalised information about people's personal care, social, health and communication needs.

The agency employed staff who spoke people's languages and understood their cultural and religious needs. People were happy with this support. The staff supported some people by preparing meals. Their preferences and cultural needs regarding food were recorded in care plans.

The staff were happy and well supported. They had undertaken a range of training and had regular meetings with their manager. There were appropriate systems for recruiting staff to make sure they were suitable.

The manager started work at the agency shortly before our inspection. They had started to make changes to improve the service. These included updating care records, improving staff support and improving the systems for monitoring the quality of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The rating at the last inspection was Good (Published 29 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.