9 September 2019
During a routine inspection
Expectancy Scanning Studios Ltd is operated by Private Pregnancy Ultrasound Services Ltd trading as Expectancy Scanning Studios Ltd. Facilities include one ultrasound scanner and a scanning room, a reception area and a toilet.
We inspected this service using our comprehensive inspection methodology. We carried out the announced inspection on 9 September 2019.
To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.
Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.
Services we rate
We rated it as good overall.
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There was a programme of mandatory training in key safety areas, which all staff completed, and systems for checking staff competencies.
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Staff understood what to do if they had a safeguarding concern.
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The service carried out routine quality assurance and servicing to ensure the ultrasound scanner and equipment were safe for use.
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Records were up-to-date, complete and stored appropriately to prevent unauthorised access.
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Staff demonstrated a kind and caring approach to their patients. They supported their patients’ emotional needs and provided reassurance.
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Appointments were scheduled to meet the needs and demands of the patients who needed their services.
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The service had systems in place to get feedback from patients to enable them to continually improve the service being provided.
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Patient views and experiences were gathered and acted on to improve the service.
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The service strived for continuous learning, service improvement and innovation.
However:
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Due to the size of the service there were no formal team meetings.