Crystal Court

Updated 21 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC's response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 31 March 2021 and was announced.

Updated 21 April 2021

About the service

Crystal Court is a residential care home providing personal and nursing care to up to 60 people aged 65 and over, some of whom are living with dementia. At the time of the inspection, 54 people lived at the service. The service is set over two floors with three units.

People’s experience of using this service and what we found

Improvements had been made in all areas since the last inspection. People told us they felt safe and were cared for by kind and caring staff. People received their medicines on time and as prescribed by staff who had the skills and knowledge required. Staff followed good infection control processes and lessons were learnt when things went wrong.

People’s needs were assessed, and care plans were regularly reviewed to ensure information remained up to date and person-centred. People were fully involved in the planning of their care and their views were listened to and acted upon.

People had plenty to eat and drink and those who required assistance with their meals received appropriate support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff knew people well and tailored support to meet their different needs. Staff engaged people in meaningful activity and relatives were free to visit the home at any time.

Systems were now in place to allow the manager and provider to continuously monitor the quality and safety of the service provided.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 16 January 2019) and there were two breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve the service. At this inspection, we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information, we may inspect sooner.