6 March 2019
During a routine inspection
People’s experience of using this service: Staff had awareness of safeguarding and knew how to raise concerns. Steps were taken to minimise risk where possible. Staff supported people to manage their medicines safely. Systems were in place to recruit staff safely and they were equipped with the skills required to provide effective care and support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff supported people to access healthcare and maintain a nutritious diet.
People were supported by a small group of regular staff which provided continuity. Staff had developed relationships with people and knew them well; people received person-centred care as a result. Staff promoted people’s independence and treated them with dignity and respect.
People were involved in making decisions about their care and involved in reviews to ensure their care plans met their needs and supported them to achieve outcomes. Staff supported people to access the community and chosen leisure activities.
The service had an open and supportive culture. Systems were in place to monitor the quality and safety of care delivered. There was evidence of improvement and learning from any actions identified. The registered manager and staff were committed to providing high quality care and support for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: This was the service's first planned inspection.
Why we inspected: We inspected this service in line with our inspection schedule.
Follow up: We will continue to monitor this service and inspect in line with our re-inspection schedule or sooner if we receive information of concern.