The Beeches Residential Care Home

Updated 23 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 24 March 2021 and was announced.

Updated 23 April 2021

About the service:

The Beeches is a care home providing personal care and accommodation for up to 56 people. At the time of our inspection there were 54 people using the service.

People’s experience of using this service:

Staff knew how to keep people safe from harm and they received their medicines as prescribed. The provider had a robust recruitment process in place and there were enough staff on duty to meet people’s needs. Staff followed infection control guidance and had access to personal protective equipment. Accidents and incidents were recorded, and appropriate action taken.

Staff had the skills and knowledge to meet people’s needs and referred to healthcare professionals when required. People had a choice of food and their nutritional needs were met. The provider was working in line with the principles of the Mental Capacity Act 2005 and people’s consent was obtained before care and support was delivered.

Staff were caring. The registered manager and staff had a strong ethos of person-centred care and placed people’s wellbeing at the heart of their work. All the people we spoke to were very complimentary about the service. There was a positive caring culture and staff were patient, kind and empathetic. People’s privacy, dignity and independence were respected by staff.

Support was individualised, and regular feedback was encouraged from people and their relatives. People were supported to take part in many different activities and their interests, likes and dislikes were known to staff. The service ensured people received dignified and respectful end of life care which met their personal needs and preferences. The provider had a complaint process which people and their relatives were aware of to share any concerns.

People and staff were happy with the way the service was led and the registered manager made themselves available to people. Spot checks and audits were carried out to ensure the quality of the service was maintained but some improvements were required. The environment was friendly, warm, and clean.

Rating at last inspection:

Rated good (Report published 18-07-2016)

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Enforcement

No enforcement action was required.

Follow up:

We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk