- Homecare service
Valley House
Report from 21 February 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 21 March 2024 to 19 April 2024. We expect health and social care providers to guarantee autistic people and people with a learning disability respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. People received support which was exceptionally kind and caring by a staff team who went above and beyond to give them the best quality of life possible. Staff treated people with dignity and respect in every aspect of their lives and prioritised this when supporting people. The management and staff team ensured they treated people fully as individuals, involving them in all aspects of their support. They made sure people were in complete control of their own lives and were supported to be as independent as they chose to be. People were fully involved in every choice they made and were supported to be in complete control of their own lives. The fantastic support people received meant they were achieving their outcomes and were being supported to have a better quality of life, for example, no longer needing to be supported with restrictions to help them stay safe. Staff were hard working and dedicated and loved their jobs. The management team ensured staffing levels and skill mix were completely matched to the support people needed meaning people could do what they wanted when they wanted to do it. People were safe and supported to mitigate and take positive risks. People’s needs were assessed and reassessed continuously, and procedures were in place to make sure people consented to their support.
People's experience of this service
It was abundantly clear people were being supported to live full and enriching lives based around their individual likes, dislikes, and preferences. The management and staff team had put every effort in to supporting people in a person-centred way. They had found out what mattered most to people and made sure they supported people to be fully at the centre and in control of their support. People were not able to speak with us verbally, however showed us through signs and their interactions with staff they were very happy and relaxed. Staff empowered people enabling them to be independent and make choices in every aspect of their lives. People, who were once supported with physical or medical restrain to stay safe no longer needed this support, evidencing the brilliant support the staff and management team were giving them. Relatives of people using the service were massively complimentary about the impact this support had for their loved one. One relative said, ‘‘[Family member] has come a long way. The staff involve them in every little thing and they are so much more independent and self-sufficient. It is amazing to see how happy and settled they are in their home environment.’’